Privacy Policy

Last updated: 16th January 2026

Clearpoint Window Cleaning (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website www.clearpointwindowcleaning.co.uk, contact us, or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Clearpoint Window Cleaning
Website: www.clearpointwindowcleaning.co.uk
Email: info@clearpointwindowcleaning.co.uk
Phone: 07751 895995
Service area: Edinburgh & the Lothians

We are the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following personal data:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Address (where required for quotes or services)

  • Any information you submit via contact forms, quote requests, or enquiries

Information collected automatically

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

  • Device information

This information is collected via cookies and analytics tools (see section 7).

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and quote requests

  • Provide window cleaning services

  • Communicate with you about appointments or services

  • Improve our website and customer experience

  • Comply with legal or regulatory obligations

We only collect data that is necessary and relevant for these purposes.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – where you submit an enquiry or contact form

  • Contract – where data is needed to provide services you request

  • Legitimate interests – to run and improve our business

  • Legal obligation – where required by law

5. How We Store and Protect Your Data

We take appropriate security measures to protect your data, including:

  • Secure hosting and password protection

  • Limiting access to personal data

  • Using reputable third-party providers

We only keep your data for as long as necessary for the purpose it was collected, or as required by law.

6. Sharing Your Data

We do not sell your personal data.

We may share your data with:

  • Website hosting providers

  • Analytics providers (Google, Meta)

  • Email or form service providers

All third parties are required to process your data securely and lawfully.

7. Cookies & Analytics

Our website uses cookies to improve functionality and understand how visitors use the site.

Cookies may collect:

  • Anonymous usage data

  • Pages visited

  • Time spent on the site

You can control or disable cookies through your browser settings.

For more detail, please see our Cookie Policy here

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, contact us at:
📧 info@clearpointwindowcleaning.co.uk

9. Third-Party Links

Our website does not contain links to other websites.
We are not responsible for the privacy practices of third-party sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Clearpoint Window Cleaning
📧 info@clearpointwindowcleaning.co.uk
📞 07751 895995